Written in 2008. Many of the same challenges not only remain, but have become exacerbated by the rise of sharing apps.
At our project kickoff meeting, I asked a client what method of communication he prefers.
Client: Email is the best way to reach me and ensure that I get your message.
I sent him a project update via email two days later. After getting no response after two days, I queried him again via email.
Client: (via email) I get too many emails, so just call me here at the office.
I call him the following week to get his approval on a design and the receptionist screens my call. I try three more times over the next week, making sure to email with each call.
Client: Where are my proofs? We’re on a deadline.
Me: I called numerous times, but your receptionist wouldn’t let e speak to you.
Client: Yeah, I told her to screen my calls. Just call me on my mobile.
I call his mobile three times the next week, leaving a message on his (generic) voicemail.
Once again bringing us to Friday:
Client: I just ignore my phone’s voicemail. Call my office or email me.
I begin to do all three, in rotation, over the next week. After failing to reach him, I sent him a certified letter to have him sign off on the final product.
He calls me three days later:
Client: Why are you sending me a letter? It’s 2013 for God’s sake! There are better ways to get a hold of me.
As a security guy, authentication based on a moveable object gives me the jitters. The concept here is pretty cool. Ski areas are doing similar work with RFID tags that could be easily embedded in a phone. That said, I would be inclined to turn that function off, but I might opt-in to something like this.
I saw this video from Matt Jones last week and I haven’t been able to shake his concept of the robot readable world.
Let the concept, it’s implications and opportunities, rattle around in your head for a bit this weekend
It’s a new year and I think it’s going to be much weirder and interesting than the last one.
Which is why Matt Jones discussing the opportunity of making the world more robot readable is required weekend viewing on BRYCE DOT VC.
Unified communications is the bundle of things a vendor wants to sell you
H.323 is still widely used for voice transit, though most major carriers are, indeed, putting focus on SIP. It’s taking forever. Whereas we were able to deploy H.323 in relatively short order, SIP — which was introduced only months after H.323 — has taken forever. It’s got a lot of interoperability issues, which largely stem from the fact that it’s the Swiss Cheese of protocols, sometimes referred to as the Subject to Interpretation Protocol. :-)
Going forward? Will SIP be the future? I have my doubts. SIP is a dinosaur now and there is a growing focus on newer and better technologies.
One is XMPP, which has a proven ability to handle IM/presence, voice, and video. Another is H.325, which is a new XML-based protocol under development that will enable a user to use multiple devices in parallel and use any number of applications within a session. This is something that neither H.323 nor SIP did very well. For now, H.323 leads in the videoconferencing space, SIP is replacing the old PSTN with “PSTN over IP”, and the future looks like it will be something entirely different.
His statement was that whenever there are 2 people directly communicating, there were actually normally 6 people involved :
* The person I think I am
* The person you think I am
* The person I actually am
* The person you think you are
* The person I think you are
* The person you really are